Profile

Proven L&D leader with 10+ years of experience across startups and global orgs. Expert at designing and managing training programs grounded in Adult Learning Theory and data analysis. Experienced in developing high-performing teams, working cross-functionally, streamlining & standardizing processes, and managing/migrating learning technology platforms. Advocate for change, feedback, and an unwavering learner-focused culture.

Experience

Training & Enablement Manager

Pushpay (Fintech) 2024 - 2025

Built a comprehensive training & enablement program across the CS org. Scope included hard skills (software, processes) as well as soft skills. Serve as system admin for LMS, PM, and Sales Execution platforms. Establish culture of data-driven improvements across all L&D initiatives.

Manager of Customer Education

Esper (DevOps SaaS) 2022 - 2023

Led a team of Instructional Designers and Technical Writers; responsible for all training courses, videos & technical documentation across entire product lineup. Oversaw several technology projects from conception to delivery, including an AI chatbot, LMS implementation, knowledgebase migration, and CMS upgrade.

Global Training Lead

Tesla 2021 - 2022

Led global training programs across NA, EMEA, and APAC regions. Managed all aspects of both onboarding and ongoing training, including needs analysis, instructional design, facilitation, technical writing, LMS management, and data analysis. Collaborated with cross-functional teams to develop & deploy training materials and evaluate program effectiveness.

Enterprise Training Managing Editor

Protective 2019 - 2020

Drove strategy, design, and technology for training programs spanning 10+ departments. Established and coached on classroom and virtual training standards. Oversaw migrations of LMS and PM (Workday) platforms.

Learning Architect

Daxko (SaaS) 2015 - 2019

Designed and implemented a company-wide onboarding training program for Services division. Led revamp of all external training programs; established KPIs for measuring learning, increased ROI, and improved organizational scalability. Led a company-wide merger of LMS platforms. Trained 1,500+ learners with 9+ NPS and tied to $1.75M in ARR.
(Previous Roles: Training Team Manager, Software Trainer)

Creative (Technology Trainer)

Apple 2011 - 2015

Piloted and shaped global internal retail onboarding program. Developed and coordinated all aspects of in-store internal training across several hardware and software launches.
(Previous Roles: Global In-Store Guest Trainer, Mobile Device Technician)

Education

B.S. Mathematics

University of Alabama at Birmingham

Skills

Adult Learning Theory
Articulate 360
Budget Management ($1M+)
Data Analytics
Instructional Design
Leadership Development
Learning Management Systems (LMS)
Mentoring & Coaching
Performance Management
Training Facilitation
Training Program Design
Training & Development

Certifications

Apple Train-the-Trainer (T3)
ATD Master Trainer
ATD Change Management
ATD Training

Languages

English
Hindi
French

Organizations

Mensa